Frequently asked questions

The first consultation is free. After the assessment, you receive a written estimate before work begins. Mandates are billed hourly, plus expenses (travel, searches, equipment), as agreed in the mandate.

Yes. Your request is read only by a licensed investigator. Every mandate is covered by a confidentiality undertaking, and we never publish client names or cases.

Yes. CargoTrace Investigation is the investigation division of M.Y. Technologie & Sécurité, holder of agency licence INV 20063701 from Québec’s Bureau de la sécurité privée. Every investigator holds an individual agent licence.

They are written to be: dated facts, cited sources, numbered exhibits, chain of custody. Admissibility is for the court to decide, and the investigator can testify about what was observed.

Québec. Ontario and Canada–U.S. corridors in collaboration with locally licensed partners.

On the emergency line, a call-back is guaranteed within 2 hours, 7 days a week. Through the form, we usually reply within 24 business hours. For a recent theft, call: the first 24 to 48 hours are critical.

Any mandate that is unlawful or dangerous for someone. For example: harassing, stalking or intimidating a person. Finding someone who is fleeing violence. Getting into an account or device without permission. Recording private conversations.

The police investigate criminal offences and have powers we do not. We work for a client on a defined mandate and devote the time and expertise the file needs. We work with police forces when it helps.

Yes, for some mandates with a legitimate purpose: surveillance, locating a person once the purpose is verified, tracker detection on a vehicle. The client’s identity and purpose are verified.

An investigator contacts you as you prefer (phone or email), usually within 24 business hours. Sending the form commits you to nothing and is not a mandate.